Shipping policy

Shipping Policy

Each JBD Originals order is carefully prepared and packaged in Central Texas.

Order processing

Made-to-order and personalized items generally ship within 3–7 business days after payment and receipt of all required personalization details. If a product listing states a different processing time, that timeframe applies. Business days exclude weekends and holidays.

Production time is separate from shipping transit time. Selecting faster shipping does not shorten production time. If you need an item by a specific date, please contact us before ordering.

Shipping rates and delivery
Shipping charges are calculated at checkout based on your order and delivery address. Tumblers ship primarily through USPS Priority Mail. Available shipping services are shown at checkout.

Carrier delivery dates are estimates. Holiday volume, weather, and other carrier delays may affect delivery.

Multiple packages
Tumblers are packaged individually for protection. Orders containing multiple tumblers or a mix of products may arrive in separate packages and on different days.

Tracking
You’ll receive a shipping confirmation with tracking information when your order ships. Please allow time for the carrier to scan the package and update tracking.

Shipping addresses
Please check your shipping address carefully before placing your order. Contact us promptly if a correction is needed. Address changes may not be possible once an order has shipped. Additional postage may apply if a package must be resent because of an incorrect address.

Delivery problems or damage
If your order arrives damaged or appears to be missing, please contact us with your order number. For damaged items, include photos of the item and packaging, and keep the packaging so we can help resolve the issue.